Job Details
Position National Service Manager
Industry Type Construction / Civil Engineering
Functional Area Engineering
Location of Job Riyadh - Saudi Arabia
Job Description • Ensure achievement of financial strength, stability and increased profitability of the Service Department and make the necessary recommendations for further improvement.
• Produce annual sales, cost of sales and expenditure budgets.
• Report on the operating budget and expenditure and ensure costs are contained within approved budget levels.
• Establish professional service policies and procedures and ensure that all service related staffs adhere to procedures.
• Manage technician’s time by establishing and maintaining methods of tracing productivity, efficiency, work quality, and monitor on a continuous basis.
• Develop aftersales solutions, design more effective services, present customers with incentives by offering different service packages.
• Ensure that the service team is properly supported on the complete product line and has all the necessary tools, equipment and vehicles to meet customer satisfaction levels.
• Recruits necessary service staff and oversees their training requirements.
• Promote strong relations with customers; make personal presentations to customers and potential customers and/or assist salespersons with presentations.
• Monitor results of the Customer Satisfaction Index and implement process strategies to continually improve customer satisfaction ratings, also develop a customer record and follow-up system.
• Investigate complaints in respect of quality, delivery or services and take necessary corrective/preventive actions.
• Ensures that all manufacturers’ warranty and product improvement programs are completed according to the manufacturer’s requirements.
• Maintain such a warranty claim processing procedure that permits prompt settlement, simplified tracking/control of payments and support the interest of the dealers/customers and company.
• Ensure immediate access to warranty and service repair history for each service object.
• Establish good relations with vendors, negotiation of warranty terms and conditions when required.
• Always portray a professional image / maintain your company vehicle and all other company assets in your possession.
• Not to perform actions that may have an adverse effect causing discredit to yourself or the Alkhorayef Group.
• Perform your job with due care, honesty and to the highest possible level of competence.
Desired Candidate's Profile
Experience 10 - 15 years
Education Basic - Any Graduation
Nationality Saudi Arabian
Gender Male
Contact Details
Name/Designation Sara Khan - Operations Manager
Website http://www.aset.com.sa/
Keywords: Ensures the safe, efficient and profitable operation of the Service Department with a focus on maximizing customer satisfaction. Also, be able to lead a group of 30 professional services engineers and technicians of different nationalities.
Position National Service Manager
Industry Type Construction / Civil Engineering
Functional Area Engineering
Location of Job Riyadh - Saudi Arabia
Job Description • Ensure achievement of financial strength, stability and increased profitability of the Service Department and make the necessary recommendations for further improvement.
• Produce annual sales, cost of sales and expenditure budgets.
• Report on the operating budget and expenditure and ensure costs are contained within approved budget levels.
• Establish professional service policies and procedures and ensure that all service related staffs adhere to procedures.
• Manage technician’s time by establishing and maintaining methods of tracing productivity, efficiency, work quality, and monitor on a continuous basis.
• Develop aftersales solutions, design more effective services, present customers with incentives by offering different service packages.
• Ensure that the service team is properly supported on the complete product line and has all the necessary tools, equipment and vehicles to meet customer satisfaction levels.
• Recruits necessary service staff and oversees their training requirements.
• Promote strong relations with customers; make personal presentations to customers and potential customers and/or assist salespersons with presentations.
• Monitor results of the Customer Satisfaction Index and implement process strategies to continually improve customer satisfaction ratings, also develop a customer record and follow-up system.
• Investigate complaints in respect of quality, delivery or services and take necessary corrective/preventive actions.
• Ensures that all manufacturers’ warranty and product improvement programs are completed according to the manufacturer’s requirements.
• Maintain such a warranty claim processing procedure that permits prompt settlement, simplified tracking/control of payments and support the interest of the dealers/customers and company.
• Ensure immediate access to warranty and service repair history for each service object.
• Establish good relations with vendors, negotiation of warranty terms and conditions when required.
• Always portray a professional image / maintain your company vehicle and all other company assets in your possession.
• Not to perform actions that may have an adverse effect causing discredit to yourself or the Alkhorayef Group.
• Perform your job with due care, honesty and to the highest possible level of competence.
Desired Candidate's Profile
Experience 10 - 15 years
Education Basic - Any Graduation
Nationality Saudi Arabian
Gender Male
Contact Details
Name/Designation Sara Khan - Operations Manager
Website http://www.aset.com.sa/
Keywords: Ensures the safe, efficient and profitable operation of the Service Department with a focus on maximizing customer satisfaction. Also, be able to lead a group of 30 professional services engineers and technicians of different nationalities.
