1. Monitor, updates and reports the progress of the master plan for all projects for the entire year.
2. Reviews and updates fact sheets, notices and policies and procedures manual based on the department’s master plan.
3. Monitor progress on site by periodical visits.
4. Develop KPIs & MBOs and monitors their progress regularly.
5. Develop new ideas for the department to ensure continual improvement.
6. Daily resolutions of homeowner’s issues regarding their properties and the communities
7. Conduct essential site visits to increase awareness on actual situations going on within the communities.
8. Plan and develop periodic communications with the customers for future projects.
9. Ensure timely closure of the departmental service requests and oracle based tasks.
10. Prioritize and plans tasks and complete them within set deadlines.
11. Responsible in the daily correspondence received specifically from customers, and resolving the issues as soon as possible or direct them to other relevant departments as required
12. Responsible for the Community Management, Project Coordination and actively coordinates for the Environmental Excellence.
13. Responsible in developing and publishing the Homeowner’s Manual, circular letters and related documentations
14. Coordinates for the EMAAR Loyalty Cards with the Corporate Services
15. Responsible for the purchase requisition of the Property Handover Dept. in ORACLE for the project orders, and monitor the expenses of the team
16. Responsible for the implementation of the Key Performance Indicators of the Property Handover Department
17. Guide Property Handover Executives in Project handling and coordinates with all the relevant departments before and after the property is handed over to resolve customer related queries.
18. Liaises and attends meetings with projects and customer facing departments to keep abreast with the updates.
19. Liaises with IT to update the existing system and generating necessary reports as required.
• Minimum 4 years on the same level of experience preferably in a medium to large organization.
• Excellent organizational skill.
• Good interpersonal skills.
• Excellent communication skills both written and verbal.
• Strong problem analysis, solving and research skills
• Able to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained.
• Ability to utilize available resources effectively.
Send CV at: recruitmentinternational@emaar.ae
2. Reviews and updates fact sheets, notices and policies and procedures manual based on the department’s master plan.
3. Monitor progress on site by periodical visits.
4. Develop KPIs & MBOs and monitors their progress regularly.
5. Develop new ideas for the department to ensure continual improvement.
6. Daily resolutions of homeowner’s issues regarding their properties and the communities
7. Conduct essential site visits to increase awareness on actual situations going on within the communities.
8. Plan and develop periodic communications with the customers for future projects.
9. Ensure timely closure of the departmental service requests and oracle based tasks.
10. Prioritize and plans tasks and complete them within set deadlines.
11. Responsible in the daily correspondence received specifically from customers, and resolving the issues as soon as possible or direct them to other relevant departments as required
12. Responsible for the Community Management, Project Coordination and actively coordinates for the Environmental Excellence.
13. Responsible in developing and publishing the Homeowner’s Manual, circular letters and related documentations
14. Coordinates for the EMAAR Loyalty Cards with the Corporate Services
15. Responsible for the purchase requisition of the Property Handover Dept. in ORACLE for the project orders, and monitor the expenses of the team
16. Responsible for the implementation of the Key Performance Indicators of the Property Handover Department
17. Guide Property Handover Executives in Project handling and coordinates with all the relevant departments before and after the property is handed over to resolve customer related queries.
18. Liaises and attends meetings with projects and customer facing departments to keep abreast with the updates.
19. Liaises with IT to update the existing system and generating necessary reports as required.
• Minimum 4 years on the same level of experience preferably in a medium to large organization.
• Excellent organizational skill.
• Good interpersonal skills.
• Excellent communication skills both written and verbal.
• Strong problem analysis, solving and research skills
• Able to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained.
• Ability to utilize available resources effectively.
Send CV at: recruitmentinternational@emaar.ae
