The role also requires the individual to have the ability to take accountability for the following:
• Assist Customer Services Manager.
• To support a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
• To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Act as first point of contact and ensure customer’s complaints/queries are timely attended & clearly understood and closed.
• Maintain regular liaison with customers.
• Keep customer’s profile up to date all the time.
• Keeping accurate records of discussions and correspondence with customers.
• Meeting with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
• Maintain customer complaint log up to date all the time.
• Ensure daily, weekly and monthly reports on customer’s issues are maintained.
Send CV at: recruitment@transguardgroup.net
• Assist Customer Services Manager.
• To support a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
• To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Act as first point of contact and ensure customer’s complaints/queries are timely attended & clearly understood and closed.
• Maintain regular liaison with customers.
• Keep customer’s profile up to date all the time.
• Keeping accurate records of discussions and correspondence with customers.
• Meeting with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
• Maintain customer complaint log up to date all the time.
• Ensure daily, weekly and monthly reports on customer’s issues are maintained.
Send CV at: recruitment@transguardgroup.net
