One of the fastest growing US-based Franchises is expanding in Dubai! Edible Arrangements is an international, fast growing franchise with over 1000 locations world wide, including UAE. We have experienced immense growth over the last few years, and continue to grow worldwide. We are currently searching for an experienced Franchise Operations and Development Professional in UAE to be based out of our Dubai office and to support and help grow our International Franchisees. The Director will serve as an advocate to Edible Arrangements franchise community and will proactively create opportunities for increased effectiveness as well as identify and resolve issues and challenges facing the franchisees. The ideal candidate must be able to interact with all levels of management within EAI as well as within the franchise system. You will meet aggressive timelines and develop an organized system for supporting Edible Arrangements in international regions. You will own all aspects of the franchisee relationship. You will partner with the U.S. team in growing international franchise operations and providing franchise support. You will also be responsible for the following: Conducting high level communication with master franchisees as well as weekly/ongoing calls with sub-franchisees. Field incoming and outgoing phone calls from the franchisees/stores for 90+% of the work day �Act as the point of contact between the Franchisees and the U.S. office, ensuring any inquiries are addressed within a given deadline. Coordinate with U.S. support staff so that international owners have support 24 hours a day �Research and identify EA growth markets and devise/implement growth plan �Identify areas of opportunity within the international process, presenting them to management and implementing them in a timely manner �Partner with master and corporate marketing department to customize all marketing/PR materials, store design and launch/ongoing ad campaigns to ensure a successful launches in each country �Work closely with procurement/vendors to assure that all required items are available and assist in coordinating container shipments and re-orders. In addition, work with masters to source select items locally and develop a system to be launched to sub-franchisees �Aggressively tracking international sales, set and achieve sales and profitability goals �Follow up and report on collections and generate weekly reports �Proactively ensure development schedule of master is met within the timeframe allowed �Communicate business best practices clearly, both written and in speech Job Requirements �Masters Degree in business or other related field �A minimum of 3 to 5 years franchise industry experience in franchise �Strong financial acumen and technology savvy �Ability to speak in a manner that commands respect and trust of business owners while maintaining a pleasant, friendly style �Must have strong empathy for the franchisees� situation BUT be able to deliver constructive criticisms while enforcing company policy �Willingness to build long-term relationships with the franchisees �Handle situations in the best interest of both franchisees and company �Be able to exercise good judgment in determining when to escalate a concern that is out of the scope of responsibilities �Work accurate and with eye for detail �Have flexible work schedule �International experience would be ideal, but not required. �Strong verbal/written English skills required �Candidate would be required to complete in store training and in office training with all teams associated with international stores If interested in this position, please submit your resume and cover letter to

send resume hr@ediblearrangements.com